NEED TO KNOW
Frequently Asked Questions
Everything you need to know about ordering from Haus of Romel in Australia and New Zealand.
01 How do I choose the right size?
Our size guide lists body measurements. Measure your bust, waist and hips with a tape measure, then compare them with the Size Guide. Check the Fit & Sizing dropdown on each outfit for style-specific guidance. Between sizes? Contact Client Care before ordering.
02 Are your prices shown in Australian dollars?
When shopping in Australia, prices are displayed in AUD. The final amount payable, including any applicable shipping charges, is shown at checkout before you confirm your order.
03 Where do you deliver within Australia?
We deliver to eligible residential and business addresses across Australia. Enter your postcode at checkout to see the delivery options available for your location.
04 How long will my Australian order take to arrive?
Orders are dispatched within 1–3 business days. Once dispatched, delivery times will depend on your location and the shipping option selected at checkout. Regional and remote areas may take a little longer.
05 How can I track my order?
Once your order has been dispatched, we will email your tracking details to the address used at checkout. Tracking may take a short time to update after the parcel is collected by the carrier.
06 Can I change or cancel my order?
Contact Client Care as soon as possible after placing your order. We will try to assist, but changes or cancellations cannot be guaranteed once an order has entered processing or has been dispatched.
07 What is your returns and exchanges policy?
Request a return within 14 days of receiving your order. Eligible items must be unworn, unused and unwashed, with original tags, packaging and proof of purchase. Email info@hausofromel.com for approval before sending anything back. We do not offer direct exchanges. For another size or style, return your eligible item and place a new order. See our Returns Policy for full details and exclusions.
08 What if my item is faulty or incorrect?
Please contact Client Care promptly with your order number and clear photographs of the item. We will assess the issue and provide an appropriate remedy in line with the Australian Consumer Law.
09 Do you ship outside Australia?
Yes, we deliver to New Zealand as well as Australia. International Standard shipping to New Zealand is $32 AUD and includes tracking.
Orders are dispatched within 1–3 business days. Delivery times vary depending on the destination, carrier and customs processing. Any applicable import duties, taxes or customs charges are the customer’s responsibility.
Free standard shipping on orders of $140 AUD or more applies to Australian orders only. See our Shipping & Delivery policy for full details.
10 How should I care for my Haus of Romel piece?
Please follow the care instructions on the garment label and product page, as care requirements may vary between styles.