Refund policy

Returns & Refunds

We offer a 14-day return policy, meaning you have 14 days from receiving your order to request a return.

To be eligible, items must be unworn, unused and unwashed, with all original tags attached and returned in their original condition and packaging. Proof of purchase is required.

To request a return, please contact info@hausofromel.com. Returns must be approved before being sent back. Return instructions and the return address will be provided once your return has been approved.

Return Shipping

Customers are responsible for all return shipping costs for change of mind returns. Original shipping charges are non-refundable. We recommend using a tracked shipping service, as Haus of Romel is not responsible for returns lost in transit.

If an item is faulty, damaged or incorrect, please contact us and we’ll assist you in accordance with Australian Consumer Law.

Damaged or Incorrect Items

Please inspect your order when it arrives. If you receive a faulty, damaged or incorrect item, contact us as soon as possible at info@hausofromel.com so we can assist you in accordance with Australian Consumer Law.

Non-Returnable Items

We do not accept change-of-mind returns on final sale items or gift cards. Items that have been worn, washed, altered, damaged after delivery or returned without their original tags are also not eligible for return, unless required under Australian Consumer Law.

Exchanges

We do not offer direct exchanges. If you would like another size or style, please return your original item if eligible and place a new order.

Refunds

Once your return has been received and inspected, we’ll notify you if your refund has been approved. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or card provider to process the refund.