Shipping policy

Shipping & Delivery

We dispatch orders within 1–3 business days.

Australia

• Standard shipping: $12 AUD
• Express shipping: $15 AUD
• Free standard shipping on orders of $140 AUD or more

New Zealand

• International Standard: $32 AUD

New Zealand orders are sent with tracking. Delivery times vary depending on the destination, carrier and customs processing.

Any import duties, taxes or customs charges that may apply are the customer’s responsibility and are not included in the shipping charge.

Express shipping applies to delivery and does not change the dispatch timeframe.

Once dispatched, you’ll receive a shipping confirmation with tracking details.

For help with delivery, email info@hausofromel.com with your order number. We aim to respond within 1–2 business days.